Yep. They're pretty much like (most) RV salesmen I've met... they'll sell them, but have never used one a day in their life. Oh... and when you check-in, I love how Disney gives you the phone number directly to the "Fort". No, it's not. It's the reservation line and as Mo just said, those poor folks have no idea what they're talking about so: go up the front desk to ask your questions