AuburnJen 770 Posted February 4, 2019 Report Share Posted February 4, 2019 When I was at MK New Year's Eve, I saw them. I have not used this service as of yet. If you have, please comment and tell us your experience. https://chipandco.com/guest-experience-team-to-stay-in-magic-kingdom-through-late-spring-340308/ Quote Back in December, The Walt Disney World Resort introduced the Guest Experience Team at Magic Kingdom. It has become a huge success as a test pilot. Therefore, they are extending their stay, in Magic Kingdom, through late spring. This team is specifically present at Magic Kingdom to help each Guests make their day incredibly efficient. They assist Guests with: FastPass+ selections; Booking, modifying, and recovering FP+ Helping Guests understand and navigate through the My Disney Experience app Making sure their MagicBands are working properly; deactivating and reactivating when necessary. The Guest Experience Team are also there to help Guests with other requests such as providing recommendations, view attraction wait times, and offer tips for navigating Magic Kingdom. This is something each Cast Member will provide to Guests as well. The Cast Members on the Guest Experience Team do roam the parks, but you can also find them at designated locations. Locations include: Main Street, U.S.A.–Castle Hub Tomorrowland- Near Stitch’s Great Escape Fantasyland– Near Enchanted Tales with Belle, along the castle wall Frontierland- At the Golden Oak Outpost side, across from Pecos Bill Tall Tale Inn & Cafe Adventureland- Near Jungle Skipper Canteen If you are in Magic Kingdom and you have a question and/or concern, find a Cast Member or one of the Guest Experience Teams to find the best solution quickly and efficiently. They are always available to help. Quote Link to post Share on other sites
Travisma 1,317 Posted February 4, 2019 Report Share Posted February 4, 2019 11 hours ago, AuburnJen said: When I was at MK New Year's Eve, I saw them. I have not used this service as of yet. If you have, please comment and tell us your experience. https://chipandco.com/guest-experience-team-to-stay-in-magic-kingdom-through-late-spring-340308/ I'm surprised they didn't set them up in the guest services office next to the Hall of Presidents. Quote Link to post Share on other sites
Katman1356...Jason 1,140 Posted February 4, 2019 Report Share Posted February 4, 2019 The real reason they are there? Disney IT. It has been dropping people's dining plans and or memory makers, trying to charge them for memory makers they have already paid for, and a slew of other things I am not thinking of at the moment. Quote Link to post Share on other sites
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