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Disability Services will continue at WDW upon opening

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As we get closer to the July 11th phased reopening of the Walt Disney World theme parks, we’re getting bits and pieces of information about what park operations will look like when they reopen. For an FAQ about the theme parks, check out our post here.

One unanswered question that remained was the question of how the Disability Access Service (DAS) would function. While it seems obvious that it would continue, Disney has already said that the portions of the queue that would normally be reserved for FastPass+ (and by the Disability Access Service) would be utilized to promote social distancing.

In a new email from the Guest Experience Service team to twitter user @amy_schinner (via @carlyewisel), a Cast Member confirmed that the DAS is currently planned to continue at this time.


When I called the Guests with Disabilities line the cast member I spoke to had not been given any news concerning the DAS. This email gives answers- and something to be happy about!!

View image on Twitter

Here’s the text of the email:

We appreciate you reaching out in preparation for your family’s future visit.

As of now, the process for Guests utilizing Disability Access Service (DAS) will not change. You will go to the Attraction and receive a return time, same as always. You will then be directed to an alternate entrance upon returning to the Attraction to ride it.

Disney is also looking at using a virtual queue system for more of their attractions than they have in the past. It’s unclear how the DAS would operate with the virtual queue system.


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There are still a lot of things not being addressed for people with disabilities - the wearing of masks being high on the list.  I have an 18 year old on the severe end of the autism spectrum who will not leave the house anymore because of having to wear a mask.  From the answers we have received, Disney will not waive this requirement for anyone.  

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