bmci3398

Wow- talk about customer service for a magical vacation! Last night on the way to Magic to watch the electric parade I opened the "My Disney Experience" on my phone to make/change FP changes for the next day. Upon opening the app I received the message that DD and DS were out of days and that I needed to add admission tickets to enter FP choices. Of course, I panicked because we still had 3 days left on our hopper passes. I asked a cm at the main gate and they sent us to guest services. So I stood in line forever- missing the parade. However, when it was our turn the young lady who helped us was amazing. She wasn't sure why this happened, reassured us that we did, indeed, have 3 days left, and proceeded to make our FP reservations for us. After asking me what I'd intended to sign up for, she began her work on the computer. Making small talk with my daughter, she asked her what she wanted to do. Of course, DD said, "I want to meet
Anna and Elsa! At this point I laughed and explained to her, for the millionth time, that the FPs for Princess Hall were booked a long time ago and we weren't going to wait 2+ hours to see them- maybe next time. When the CM finished our FP reservations she wrote them on a card and called me over to the end of the desk "away from people who might overhear." I was confused but met her there. She handed us the card for our FP times and said, "I added Anna and Elsa for you." I was in shock and literally started to cry. I would have jumped across the help desk and hugged her if I were a more agile person! For my daughter, the CM made her trip truly magical!!