This is all well and good, but you have no right to call one of Steve's customers and question them about serial numbers or anything else. Since Steve apparently left your company and chooses to rent carts on his own, it's basically none of your business what the relationship is between him and his customer. However, if the reservation and committment for the cart in question was placed through Steve while he represented your company, then you do have a dog in this fight. This still does not give you the right to question the customer though. Your conversations should have been directed to Steve and not Cinderella73. I certainly appreciate your joining here and clearing up your association with Steve as it is something that has been in question for a while now. Perhaps if you had done this much sooner, then this whole matter wouldn't exist and Cinderella73 could have been spared some anxiety and stress. I also feel that Steve could have done the same when he finalized the transaction. Point is, it is unfair and very unprofessional to involve the customer in a business to business quarrel.:argh:
In my opinion, 12 should be old enough to be cautious and to also protect the 6 year old. However, this is entirely dependent on where I'm camping. If the Fort was crowded, I would probably walk them over and back. If not so crowded, then perhaps not.