This is all well and good, but you have no right to call one of Steve's customers and question them about serial numbers or anything else. Since Steve apparently left your company and chooses to rent carts on his own, it's basically none of your business what the relationship is between him and his customer. However, if the reservation and committment for the cart in question was placed through Steve while he represented your company, then you do have a dog in this fight. This still does not give you the right to question the customer though. Your conversations should have been directed to St