I agree with Carol. As long as I've been going to WDW, 10+ years, I've stayed at Values at least twice a year. There have never been pool towels on any of my trips. Moderates, yes, but not at any value. The towel returns were there last summer when it was busy, but i didn't see them on my winter trip. Honestly, since most people take room towels, I never understood why they didn't have them either. Then again, I'd almost always rather take my own towel.